Refund policy
Return and Refund Policy
We have a 30-day return policy for damaged, defective, or misprinted items, which means you have 30 days after receiving your item to request a replacement or refund.
Because EverValley products are custom-made on demand upon order placement, we do not accept general returns, refunds, or exchanges for change of mind or incorrect size selections. Please refer to the size guides on our product pages before ordering.
To be eligible for a replacement or refund on a defective item, you do not need to ship the item back. You will need your receipt or proof of purchase and photo evidence of the issue.
To start a claim for a defective item, contact us at contact@evervalleyco.com with your order number and clear photos of the issue. If your claim is accepted, we will immediately process a free replacement or a full refund. Items sent back to us without first requesting a claim will not be accepted.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect so we can make it right.
Exceptions / non-returnable items Certain items cannot be returned, including perishable goods, custom or personalized products, made-to-order apparel, and personal care goods. We do not accept returns on sale items or gift cards.
Exchanges Because all items are printed on demand, we do not offer direct product or size exchanges. The fastest way to get what you want is to make a separate purchase for the new item.
Right of Withdrawal (EU Customers) If you are located in the European Union, you have the right to withdraw from an order within 14 days of receiving the item. However, in accordance with EU regulations, the right of withdrawal explicitly does not apply to custom-made, personalized, or made-to-order printed products. For damaged, defective, or misprinted goods, EU customers retain all statutory rights and guarantees under applicable consumer laws.
Refunds If a refund is approved for a defective or missing item, you will be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
Contact Us Should you have any questions about our return policy or damaged shipments, please contact us:
EverValley LLC Email: contact@evervalleyco.com Phone: +1 412-368-2729 Address: 1616 English Oak Ct, Wexford, PA 15090, United States